When an infringement report is received, the following investigation procedure is followed:
Receiving a message: the Whistleblowing Committee receives the report and registers and pseudonymises it
Initial assessment: The Committee carries out an initial assessment to determine the reliability and seriousness of the report.
InvestigationsA: Each report is thoroughly investigated and the necessary steps are taken to confirm or reject the report. If the report is considered credible, a full investigation involving the relevant experts is launched, while ensuring the protection of the whistleblower
Report preparation: The investigation is followed by a report with conclusions and recommendations.
FeedbackWhistleblowers are informed within 7 working days of the outcome of the investigation and the measures taken, where possible and appropriate
Action: Based on the findings of the investigation, the necessary measures are taken to remedy the infringement and improve the company's performance.